Privacy Statement

At Ascend Saunas, we value and respect your privacy. This Privacy Statement outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or engage with us as a membership holder.

We are committed to maintaining the confidentiality and security of your personal data in accordance with all applicable privacy laws. Please read this statement carefully to understand how we handle your information.

Collection of Personal Information

When you interact with Ascend Saunas, we may collect personal information including, but not limited to:

• Contact Information: Name, email address, postal address, and phone number.

• Account Information: If you create an account with us, we may collect login credentials and other relevant details.

• Membership Details: When you sign up for a membership, we may collect additional information such as your date of birth, gender, health preferences, and payment information.

• Usage Data: Information about how you interact with our website or booking platform, including IP address, browser type, and device details.

• Communication Records: Emails, messages, or feedback submitted through our site or social channels.

Use of Personal Information

Your personal information may be used for the following purposes:

• Service Delivery: To facilitate your bookings, manage your membership, and deliver sauna and ice bath services.

• Customer Support: To respond to your inquiries, provide service updates, and offer assistance.

• Membership Management: To administer your account and process payments for your Ascend Saunas membership.

• Improvement & Analytics: To enhance our website, track usage trends, and improve our offerings based on customer behaviour.

• Marketing & Communication: With your permission, we may send updates, special offers, or wellness-related content via email or SMS.

Disclosure of Personal Information

We may share your information with:

• Trusted Service Providers: Third parties who assist us with website operations, bookings, payments, or communication services.

• Legal Obligations: Where required by law or government request, including court orders or investigations.

• Business Transfers: In the event of a sale, merger, or restructuring of Ascend Saunas, your information may be transferred to new management.

• With Your Consent: Information may be shared externally only if you have explicitly agreed to it.

Data Security

We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure. While we use industry-standard encryption and secure systems, please note that no method of online transmission or storage is 100% secure.

Data Retention

Ascend Saunas retains your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

Your Rights

You have the right to access, update, correct, or request the deletion of your personal information. To do so, please contact us using the details provided below.

Updates to this Privacy Statement

We may update this Privacy Statement to reflect changes in law or our privacy practices. The most current version will always be available on our website, and we encourage you to check it periodically.

Contact Us

If you have questions about this Privacy Statement or how we manage your data, please contact us at:

Ascend Saunas
hello@ascendsaunas.com.au